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Terms and conditions

Terms and conditions

Below you will find the general terms and conditions of CURCUMAMA. We do everything we can to satisfy our customers. Do you have questions, doubts or comments about your order or delivery? Please feel free to contact us at any time via [email protected]. We assume that everything can be discussed and resolved in mutual consultation. 

Index

Article   1 – Information about Curcumama

Article   2 – Your details

Article   3 – Offer and agreement

Article   4 – Price and payment

Article   5 – Order processing and delivery

Article   6 – Quality

Article  7 – Right of withdrawal

Article  8 – Changes to this conditions

Article   9 – Disputes

Article 10 – Applicable law

Article   1 – Information about Curcumama

  1. Curcumama is a proprietorship incorporated in the Netherlands. The full contact information of Curcumama is as follows:

    Curcumama
    Karthuizersdwarsstraat 12
    1015 KP Amsterdam
    The Netherlands

    Phone: 0031 (0) 6-5890 8140 (Monday to Friday 9h00 am to 06h00 pm)
     
    E-mail: [email protected]

    VAT: NL 001 606 471 B72

    Chamber of Commerce: 60420197

 

Article   2 – Your details

  1. To enable the smooth and timely execution of the agreement by Curcumama, it is important that you correctly and completely provide your name, your e-mail address and the delivery address as per the instructions. You are responsible for the accuracy of the details provided by you. You will find the full contact details of Curcumama under Article 1 of these Conditions.

 

Article   3 – Offer and agreement

  1. When you buy an article via the webstore of Curcumama, you enter into an agreement with Curcumama. The agreement starts when Curcumama has sent a confirmation to the e-mail address specified by you.
  2. An agreement arising from an offer which contains an obvious mistake and/or error, such as an unusually low price, is not binding upon Curcumama. Please contact Curcumama when you doubt the validity of an offer.

 

Article   4 – Price and payment

  1. The price quoted in the webstore when you place an order is the total price including all taxes and, if applicable, delivery charges.
  2. You can pay for your order in the ways indicated in the webstore of Curcumama.

 

Article   5 – Order processing and delivery

  1. Curcumama aims to process and deliver your order as smoothly and quickly as possible.
  2. Orders are shipped to the delivery address provided by you and via the means of delivery chosen by you.
  3. If the delivery address is located outside the European Union, it is possible that the country in question charges additional levies, such as import tax. Curcumama has no influence or control over such levies and can therefore not provide you with further information. You must check yourself if the ordered articles can be exported and imported to the country in question and what the costs are, before placing such an order.
  4. Ownership of the ordered products passes to you as soon as Curcumama has received full payment.
  5. Curcumama takes great care to ensure that products are shipped accurately and in full. Should you unexpectedly receive incomplete or damaged products, please contact Curcumama.

 

Article   6 – Quality

  1. Curcumama aims to display products on its website as fully and accurately as possible. The photos may differ slightly from the original product, therefore the color may also differ slightly between the display of products on the website and the product delivered to you. 
  2. All the products in the Curcumama collection meet your expected quality standards.

 

Article  7 – Right of withdrawal

  1. You have the right to terminate the agreement within 14 days after receipt of all the products in your order, without giving any reasons for doing so. This is the so-called cooling-off period. You can use your right to terminate the agreement by sending us an email that contains:
    - your intention to return the specific article from your order;
    - the specific product(s) that you wish to return;
    - and the order number associated with the order.
  2. If you choose to terminate the agreement as far as a particular product is concerned, you are required to return this product as soon as possible, but no later than 14 days after receipt of all the products in your order, to the address of Curcumama as stated in Article 1.1. The direct costs of the return shipment of the product to Curcumama are for your own account.
  3. In case of termination within the meaning of Article 7.1, Curcumama refunds the amount paid for the product in question (including any paid delivery charges) immediately and in any case no later than fourteen days after receipt of the notice that you wish to terminate the agreement, but not before Curcumama has received the returned product in question or you are able to prove that the product has indeed been returned.
  4. The termination right within the meaning of Article 7.1 is meant to determine if the product is suitable and if you indeed want the product. It is permissible to use the product as far as necessary to verify whether or not you actually want the product, just like you would do in a retail space. Further use of the product, such as wearing the product in a public space or any other actual use, affects your termination right as set out in more detail in Article 7.5.
  5. When you return a product that you have damaged,  Curcumama will deduct this decrease in value from the total amount to be refunded to you.
  6. The termination right within the meaning of Article 7.1 does not apply to products that are not suitable for return due to health and hygiene reasons and where the seal has been broken after delivery.

 

Article  8 – Changes to this conditionss

  1. If Curcumama decides to change these Conditions, she will publish the changed Conditions on her website. You are advised to check on a regular basis if the Conditions have changed. Any changes do not apply to orders that were placed before the date of change. These Conditions were last changed on October 1, 2020.

 

Article   9 – Disputes

  1. Curcumama aims to deliver the highest possible quality regarding its products and services. Should you have any complaints, you can direct them to us by post or e-mail to:

    Curcumama
    Karthuizersdwarsstraat 12
    1015 KP Amsterdam
    The Netherlands

    E-mail: [email protected]

 

Article 10 – Applicable law

  1. Dutch law applies to these Conditions and to the agreements between you and Curcumama, with the exclusion of the Vienna Sales Convention. This choice of law shall not affect any further protection that you have based on the mandatory provisions of the law that would apply without this provision.